Contractual

ALL ICT Ltd will provide you with the best support contract solution depending on your needs. Our engineers troubleshoot networks, Laptops. PDA's, desktop, websites, e-mail issues, application issues and more by:

• Phone/email support
• Remote support
• On-site support
• 24/7 Support

All support can be provided on an hourly base or under a Service Level Agreement with monthly, quarterly or annual contracts.

Phone Support/email support

While many situations require on-site or remote support, many are able to be resolved easily by phone or email. For general questions about your workstations/Laptops/PDA's, servers or network devices our support team is happy to offer tips, advice and explanations over the phone and by email. Most of the time it is more cost and time effective to do an initial troubleshooting of your issues over the phone and/or by email. That way we can best determine the scenario surrounding your current issues before or instead of a cold on-site service visit. This saves time and money. The bottom line is that we are here to help you make your business environment productive and stable and to provide you with fast and reliable solutions to your IT support issues.

Remote Support

While many of our clients are based in the West Midlands, we also provide support to clients with offices and mobile workforces UK wide via remote connections. That puts our systems in direct contact with your network and computer systems, enabling us to provide a variety of off-site support functions such as new workstation installation, profile migration, Active Directory Administration, Backup Administration, Disaster Recovery, and mostly anything else that would typically be handled on-site.

Not only is this a benefit for our clients in remote locations, but also clients near to our main office in Birmingham. As work-week traffic, immediacy and travel costs provide a mutual burden for our clients and our staff, sometimes it is in the best interest of your business needs to implement a remote VPN connection for our support team to maintain, troubleshoot and resolve issues in your environment remotely.

In short - resolution times are lessened, our team is able to troubleshoot the issue as it occurs and you are back online and running at full speed in less time and for less money.

On-Site Support

As computers and networks converge and expand to mobile workers and every other facet of your business, it becomes important to have an ally with the business knowledge and the technical know-how to handle your infrastructure to keep your business and your bottom line on track.

We ensure that our engineers are well versed in a large range of technologies so that they are better able to accurately diagnose and address issues on-site. In addition to vendor specific training, we also pride ourselves in knowing and understanding industry standards and core technologies so that whether your issue is vendor specific or a core technology related problem, we can quickly assess and resolve open issues with you.

As well as being well established and trained in troubleshooting and problem resolution, our technicians can also offer on-site training and education to better enable your staff to recognize and prevent problem issues before the need to call a field technician arises.

For those troublesome situations that are not immediately resolvable by our first level support team, we also have the backing of our in-house engineers and enterprise consultants as well as the product and technology managers of our Vendor partners. Therefore no matter the complexity of the problem, we have the appropriate escalation points to handle any job. With a wealth of knowledge and experience, industry partnerships with Microsoft, Fujitsu Siemens, Barracuda Networks, Kaspersky, HP and many others, we can also provide your company with recommendations for upgrading and expanding your infrastructure, unleashing the power of IT for your business.